Frequently Asked Questions
Everything you need to know about your BrewDog order, shipping, and our craft beers.
How long does shipping take for my beer order?
Standard shipping usually takes 3-5 business days. Once your order is dispatched, you will receive a tracking link via email to monitor your delivery status.
Do I need to be present to sign for my delivery?
Yes. Since our products contain alcohol, someone over the legal drinking age must be present to provide a valid ID and sign for the package upon delivery.
What should I do if my cans or bottles arrive damaged?
We take great care in packaging, but if your order arrives damaged, please contact our customer service team within 48 hours with a photo of the damage for a full refund or replacement.
Are BrewDog beers vegan-friendly?
The majority of our headliner beers, including Punk IPA and Hazy Jane, are vegan. However, some specialty brews may contain lactose or honey; please check the specific product description for allergen details.
Can I return beer or food items if I change my mind?
Due to health and safety regulations, we cannot accept returns on perishable food or beverage items. If there is a quality issue, please reach out so we can make it right.
How should I store my craft beer to keep it fresh?
For the best experience, we recommend storing your beer in a cool, dark place, preferably a refrigerator. Keeping hop-forward beers cold helps preserve their aroma and flavor profile.